Complaint Officer

Grievance Redressal Cell (GRS) to ensure transparency, security and a safe learning environment on campus

Office and service opening hours

Office and Service Opening Hours

Direct service is active.

Weekly working daysMonday to Friday, 6

Scheduled period21 AM - 10:21 PM

Regular services and complaint hearings are held at scheduled times, except on public holidays.

Complaint filing and resolution process

The Grievance Redressal System (GRS) framework is a sequential process of investigation and resolution.

Step 1: Submission of complaint

Submit a written application online via email, the designated complaint box (ground floor of the campus), or directly to the office of the Complaints Officer.

Step 2: Verification & Investigation

Within 24 hours of receiving the complaint, the complainant is acknowledged and a 3-member investigation committee reviews the matter.

Step 3: Remedy and Decision Making (Resolution)

Based on the investigation report, necessary disciplinary or corrective measures are taken with the consent of the principal and the board of directors.

Step 4: Feedback to the complainant

A copy of the final decision is communicated to the complainant in writing or via email and recorded in the institutional register.

Officer in charge

Official desk

Trial Complaint

Grievance Redress

Emergency mobile/hotline

Rooms and offices

Institutional Commitment and Grievance Redressal Policy

Zenova School's commitment to ensuring a fair learning environment, institutional discipline, and student safety

Grievance Redressal System (GRS) and Legal Commitment

Policy Overviewsad